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Privacy Policy

Effective Date: January 01, 2026.

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Mayspring Water Dispenser Services Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website - www.mayspring.ng, use our mobile application, or book our water dispenser maintenance, cleaning, and repair services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

 

 

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you. This includes:

  • Personal Identifiers: Name, billing address, delivery/service address, email address, and phone number.

  • Service Details: Water dispenser brand, model, serial number, maintenance history, filter replacement schedules, and notes about your location (e.g., gate codes or specific entry instructions).

  • Financial Information: Payment card details or bank account information (processed securely through our third-party payment processors; we do not store raw financial data).

  • Commercial Information: Records of services purchased, service plans, quotes requested, and customer service history.

  • Technical Data: IP address, browser type, operating system, and usage data collected via cookies when you interact with our website.

 

2. How We Use Your Information

We use the information we collect to provide high-quality maintenance services and manage our business operations, specifically to:

  • Schedule, perform, and track your water dispenser maintenance, sanitization, or repair appointments.

  • Send service reminders (e.g., when your next filter change or routine cleaning is due).

  • Process payments, issue invoices, and manage service contracts or subscriptions.

  • Respond to customer service inquiries, support tickets, and feedback.

  • Send operational updates, such as technician arrival windows or changes to our terms.

  • Send promotional materials, special offers, or newsletters (you can opt-out at any time).

  • Improve our website functionality, service offerings, and overall customer experience.

 

3. How We Share Your Information

We do not sell your personal data. We only share your information with trusted third parties in the following circumstances:

  • Service Providers: We share data with third-party vendors who help us run our business, such as payment processors, scheduling software providers, CRM systems, and map/routing tools used by our field technicians.

  • Field Technicians/Subcontractors: Independent technicians or team members receive your name, address, phone number, and appliance details solely to fulfill your service request.

  • Legal Requirements: We may disclose your information if required by law, subpoena, or to protect the safety, rights, or property of our company, our clients, or the public.

  • Business Transfers: If our company undergoes a merger, acquisition, or sale of assets, customer information may be transferred as a business asset.

 

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

 

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including fulfilling service history tracking (essential for managing recurring filter replacements), legal, accounting, or reporting requirements.

 

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access & Portability: The right to request copies of the personal data we hold about you.

  • Correction: The right to request that we correct inaccurate or incomplete information.

  • Deletion: The right to request that we erase your personal data under certain conditions.

  • Opt-Out: The right to unsubscribe from our marketing emails or text alerts by clicking the "unsubscribe" link or replying "STOP".

 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by updating the "Effective Date" at the top of this policy or via direct communication.

 

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

  • Company Name: Mayspring Water Dispenser Services Ltd

  • Phone Number: +2348067686117

  • Address: 4, Gwarjo close, off Gimbiya str., Area 11, Garki, Abuja.

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